Deliveries and returns

Delivery

We ship within 48 hours, excluding weekends and public holidays. These times may be slightly extended during busy periods (e.g. end-of-year holidays).

We offer different shipping options for your order depending on its destination and weight.

Our delivery methods:

✷ Metropolitan France ✷

  1. Colissimo Point Retrait (2-3 days) from €4.90. Choose your withdrawal method from 4 options: either at the Post Office, or at a retail relay, or at a Pickup locker or at a Pick-me neighbor.
  2. Colissimo at home with signature (2-3 days) from €8 . The package is delivered to you directly in person, against signature.
  3. Free in-store pick-up . You can pick up your order during the opening hours of the BONNESOEURS store at 15 bis Rue du Chariot d'Or 69004 LYON on Mondays from 2 p.m. to 6 p.m. and Tuesday to Saturday from 10 a.m. to 7 p.m.

Delivery in Metropolitan France is free from €100 with Colissimo relay point and from €200 by Colissimo to your home, excluding bulky products.

✷ Europe (excluding Switzerland) ✷

  1. Colissimo Point Retrait with local La Poste partners (4-5 days) from €7.50. The package is delivered to the collection point of your choice.
  2. Colissimo home delivery with signature (4-5 days) from €10 : The Colissimo is delivered directly to you in person.

Delivery to Europe is free from €150 with Colissimo relay point and from €250 with Colissimo home delivery, excluding bulky products.

Countries delivered: Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal.

✷ Switzerland ✷

Colissimo home delivery with signature (4-5 days) from €11 : The Colissimo is delivered directly to you in person.

Delivery in Switzerland is free from €250 by Colissimo to your home, excluding bulky products.

We don't deliver to your country? Contact us, we will find a solution together.

Product returns

You have 14 days to return an item to us if it does not suit you (from the date of receipt). You can make your return request from your customer account or on the "Return Guide" page.

For orders

A flat rate of €5 processing fee will be deducted from your refund.

If your order was delivered outside Metropolitan France : returns are your responsibility. Please complete the return form to indicate the items you wish to return and send the package to the address below:

Bonnesœurs – Returns service
15 bis rue du Chariot d'Or
69004 LYON

A Question?

Didn't find what you were looking for? Check out our FAQ ! We are available by email or by phone at +33 (0)4 72 27 04 25, Monday from 2pm to 6pm and Tuesday to Friday from 10am to 7pm.