RETURN GUIDE

Follow the steps in our guide to make a return.

You can view our return policy here.

step 1

Fill out the return request form or go directly to your customer account under "Order".

Are you unable to obtain your Colissimo return voucher?

Contact us using the form below, we will help you as soon as possible.

Name

Order number

Phone

Email

Reason for return

Message

Step 2

Once your return request has been validated by us, we will send you your prepaid Colissimo return label.

step 3

Print the Colissimo return voucher.

step 4

Pack your product in its original packaging.

step 5

Stick the Colissimo voucher on your sending box and slip the delivery note inside.

A question?

Check out our FAQ ! We are available by email from Monday to Friday at the following address: eshop@bonnesoeurs-store.com, we will get back to you as soon as possible.